CHAPTER 1: DEFINITION AND NATURE OF MANAGEMENT
Definition of management
1
Functions of management
2
Managerial roles
4
Levels of management
5
Managerial skills
6
Spicial management sestems
6
Important notes
8
Glossary
9
Classified tests
13
Answer sheet
28
CHAPTER 2: HISTORY AND BASIC THEORISE OF MANAGEMENT
Classical theories
29
Behavioral approach to management
32
Management science, or operation research
33
Contingency (situational) approach
33
Theory z
34
Important notes
35
Glossary
36
Classified tests
40
Answer sheet
50
CHAPTER 3: PLANNING
Importance of Planning
51
Stages of Planning Process
52
Planning Tools
52
Strategic Planning
53
Operational Planning
55
Management by Objective (MBO)
56
SWOT analysize
57
Important notes
58
Glossary
59
Classified tests
62
Answer sheet
76
CHAPTER 4: ORGANIZING
Guidelines for organizing
77
Principles of organizing
78
Departmentalization
79
Delegation and the chain f command
80
Factors shaping modern organizational structures
Internal variables that affect structure
84
Important notes
85
Glossary
86
Classified tests
89
Answer sheet
98
CHAPTER 5: HUMAN RESOURCE MANAGEMENT
Human resource planning
99
Recruitment
101
Selection
101
Training and development
102
Performance appraisal
102
Compensation
104
Job satisfaction
104
Separations
105
Labor relations
106
Important notes
108
Glossary
109
Classified tests
113
Answer sheet
124
CHAPTER 6: LEADERSHIP
Sources of power
125
Leadership models
127
Trait theory
127
Behavioral approach
128
Contingency approach
130
Important notes
135
Glossary
136
Classified tests
139
Answer sheet
149
CHAPTER 7: MOTIVTION
Motivation
149
Motivation process
149
Theories of motivation
150
Content theories
150
Process theories
153
Comprehensive model of motivation
155
Important notes
156
Glossary
157
Classified tests
159
Answer sheet
164
CHAPTER 8: COMMUNICATION
Communication process
166
Levels of communication
167
Communication roles
168
Interpersonal communication
169
Factors affecting communication
169
Barriers to understanding
170
Individual barriers to communication
171
Organizational analysis (T A)
172
Guidelines for effective communication
173
Important notes
174
Glossary
175
Classified tests
178
Answer sheet
180
CHAPTER 9: CONTROLLING
Control process
181
Types of controllers system
182
Implicit controllers versus people-control system
182
Phases of control
183
Control tools
183
Important notes
186
Glossary
187
Classified tests
190
Answer sheet
194
CHAPTER 10: ENVIRONMENT
Environmental components
195
Environmental dimensions
195
Environmental states
196
Organizational impacts on the environment
196
External environment
197
Internal environment
198
Social responsibility
198
Important notes
201
Glossary
202
Classified tests
203
Answer sheet
205
CHAPTER 11: MANAGING ORGANIZAIONAL CHANGE
Source f change
207
Change and its role
207
Phases of change process
208
Level of change
209
Types of change
209
Force-field analysis
209
Systems approach to change
210
Process of implementing change
210
Resistance to change
211
Important notes
213
Glossary
215
Classified tests
216
Answer sheet
218
CHAPTER 12: GROUPS AND GROUPS DYNAMICS
Characteristics f groups
219
Groups development
220
Formal groups
221
Informal groups
222
Open versus closed groups
223
Methods for improving group decisions
223
Groups and management
225
Important notes
228
Glossary
229
Classified tests
232
Answer sheet
236
CHAPTER 13: DECISIONS
Types of decisions
237
Levels of decision making
238
Type of decision makers
238
Decision- making situation
239
Decision- making process
239
Process alternatives
240
Techniques for improving decision making
241
Important notes
243
Glossary
244
Classified tests
246
Answer sheet
257
CHAPTER 14: CONFLICT AND STRESS
Role and traits of conflicts
259
Levels of conflict
260
Intergroup conflict
260
Sources of conflict
261
Managing conflict in an organization
262
Adjudicating conflict through hierarchical appeal
263
Reducing conflict through restructuring
264
Stress
265
Individual difference and stress
265
The nature of modern stress
265
Understanding the stress response
266
Effects of excess stress
266
Strategies for coping with stress
266
Important notes
267
Glossary
268
Classified tests
270
Answer sheet
274
CHAPTER 15: RODUCTION OPERATION MANAGEMENT
Operations and product
275
Goods and services
275
Production operations management (POM)
276
POM techniques
277
Important notes
280
Glossary
281
Classified tests
283
Answer sheet
290
CHAPTER 16: MANAGEMENT INFORMATION SYSTEMS
Information
291
Information systems and the computer
293
Changing role of information systems
293
Steps in the develop of a MIS
294
Artifical intelligence (AI)
294
Important notes
295
Glossary
296
Classified tests
298
Answer sheet
299
CHAPTER 17: INTERNATIONAL MANAGEMENT
Process of internationalization
301
Reason for entering international markets
301
Benefits of internationalization
302
Type of international businesses
303
Problems associate with international context
304
Glossary
305
CHPTER18: GRAMMER
Main verbs
308
Model related patterns
310
Causatives
313
Conditionals
315
Subjunectives
317
Infinitives
318
Passives
318
Have + Participle
320
Auxiliary verbs
321
Pronouns